SHIPPING & RETURNS

SHIPPING

EACH PIECE IS INDIVIDUALLY PACKED IN A REUSABLE, ZIP GARMENT BAG. TO ENSURE THE LOWEST SHIPPING COST, WHILE MAINTAINING A LOW CARBON FOOTPRINT, ORDERS SHIP IN 100% RECYCLED FIBER FSC-CERTIFIED MAILERS PRINTED WITH CARBON-NEGATIVE ALGAE INK.

ORDERS ROUTINELY SHIP WITHIN 1 OR 2 BUSINESS DAYS.

MULTIPLE SHIPPING OPTIONS ARE AVAILABLE TO MEET YOUR NEEDS, UTILIZING BOTH UPS AND USPS FOR DOMESTIC SHIPMENTS AND DHL FOR INTERNATIONAL ORDERS. CHOOSE YOUR PREFERRED CARRIER AND SERVICE LEVEL AT CHECKOUT, WHERE SHIPPING COSTS ARE CALCULATED. THIS ALLOWS YOU TO TAILOR YOUR SHIPPING EXPERIENCE BASED ON YOUR PRIORITIES FOR SPEED AND COST. SHIPMENTS ARE DELIVERED TO ALL 50 STATES AND U.S. TERRITORIES. A TRACKING NUMBER IS PROVIDED ONCE AN ORDER HAS SHIPPED SO YOU CAN MONITOR ITS PROGRESS.

A NOTE ON TARIFFS AND DUTIES:

TO PROVIDE TRANSPARENCY AND PEACE OF MIND, ALL INTERNATIONAL ORDERS ARE FULFILLED THROUGH DHL WITH DUTIES AND FEES INCLUDED AT CHECKOUT. THIS ENSURES THAT YOU KNOW THE EXACT COST OF YOUR ORDER UPFRONT AND ARE NOT FACED WITH UNEXPECTED CHARGES UPON DELIVERY AND BROKER FEES CHARGED BY OTHER CARRIERS. BY HANDLING THESE COSTS IN ADVANCE, WE AIM TO OFFER A SMOOTHER, MORE RELIABLE EXPERIENCE FOR OUR INTERNATIONAL CUSTOMERS.

EXCHANGES

EXCHANGES CAN BE MADE FOR DIFFERENT SIZES WITHIN THE SAME STYLE. TO INITIATE AN EXCHANGE, CONTACT CUSTOMER SERVICE. CUSTOMERS ARE RESPONSIBLE FOR THE COST OF SHIPPING THE ORIGINAL ITEM BACK. ALL ORIGINAL TAGS AND PACKAGING MUST BE INCLUDED WITH THE RETURN. ONCE THE RETURNED ITEM IS RECEIVED, THE DESIRED SIZE WILL BE PROMPTLY SHIPPED. EXCHANGES ARE SUBJECT TO PRODUCT AVAILABILITY.

REFUNDS & RETURNS

RETURNS ARE ACCEPTED IF THE PRODUCT IS DEFECTIVE. IF YOU HAVE ANY CONCERNS WITH THE PRODUCT YOU RECEIVED DON'T HESITATE TO REACH OUT TO CUSTOMER SERVICE AT CONTACT@PRAETORCOLLECTIVE.COM.